Queuing Theory: Reducing the Wait in Your Waiting Room

There is absolutely no doubt that “wait times” have a historical place in healthcare. The common number one complaint by patients is “wait time,” which are the words every healthcare administrator in the industry dreads. This presentation is a discussion about Queuing Theory – a concept that is utilized in many businesses. Simply put, queuing is standing in line both literally and metaphorically. The seminar will define what the theory is and how it is applicable in the healthcare industry. We will also discuss the application of various concepts to minimize the negativity that can be associated with queuing for a healthcare practice.