Queuing Theory: Reducing the Wait in Your Waiting Room
There is absolutely no doubt that “wait times” have a historical place in healthcare. The common number one complaint by patients is “wait time,” which are the words every healthcare [...]
Taking Control of Your Practice’s Online Presence
The source of all knowledge seems to be the internet. When in doubt, Google it! … It’s the first place people go for information on medical conditions, treatment options and details about your [...]
Patients as Customers (Consumers) of Healthcare
Healthcare today has moved from the Paternalistic Model of care to a Facilitative Model of care, where the patient expects to be educated, informed and most importantly involved. All businesses [...]
Playing the Long Game & Winning – Why Telemedicine & Patient Engagement Matter
Healthcare is moving from a service to a relationship. If physician practices want to be successful, the patient experience must be prioritized above all else. Even the carriers agree and are [...]